TERMS AND CONDITIONS

By confirming a booking, you acknowledge that you have read and agree to the following conditions of carriage:

  • ALL passengers will be briefed and weighed before boarding the helicopter.
  • ALL flights leave and return Barossa Helicopters, 261 Hoffnungsthal Road Lyndoch, unless prior arrangement has been made – there will be additional fees applied to relocate.

Weight restrictions:

  • All aircraft have weight restrictions.
  • If you or someone flying with you is over 100 kg, please call us.
  • Please inform us at the time of booking ALL accurate passenger weights.
  • Robinson R44 helicopter manufacturers have an individual seat limit of 130 kg.
  • Each flight has a maximum total weight limit including fuel, passengers etc.
  • Please feel free to call us to discuss the total seat weight.

 

Booking your flight:

  • Phone us on 08 8524 4209 or book online through our website.
  • Have your gift voucher number ready or credit card number to secure your booking.
  • We do not take anything from your card unless instructed to do so or you do not turn up to your flight (“NO-SHOW”)– you will forfeit the cost of the flight.
  • Please give us your contact mobile phone number for the day of your flight.

Payment:

  • Full payment is required before we depart for each flight.
  • We accept cash, debit cards, credit cards (we DO NOT accept Diners Club or AMEX).
  • Where prior arrangement has been made for post payment, full payment must be made within 7 days of invoice date.

Cancellation Fees:

  • Apply to all bookings.
  • Credit Card charges incurred by Barossa Helicopters will be charged to you for ALL cancellations. NO REFUNDS are available.
  • If your flight is cancelled outside 24 hours but within 48 Hours of your booked time, there will be a $50 fee charged.
  • Inside 24 hours of booked flight time, you will forfeit the cost of the flight.
  • * A full refund will be made available to customers in the event of a cancellation of the flight by Barossa Helicopters Pty Ltd due to adverse weather or any other unforeseen event.
  • ** In the event you are a “NO SHOW” you will forfeit the cost of your entire booking.

Gift Cards:

  • Gift Cards are valid to USE TOWARDS any of our scenic tours or food and wine packages. Check our website for full list of options.
  • All flights are a minimum of a 2-person charge and can carry a maximum of 3 people.
  • Gift Cards are valid for 3 years from date of purchase.
  • All flights have weight restrictions, are subject to weather and aircraft availability.

Weather:

  • Barossa Helicopters reserves the right to change flights due to weather conditions or other operational considerations. The pilot’s decision is final – regardless of the occasion.
  • Your safety and that of our pilot’s and aircraft are the No. 1 Priority!

 

Surprises and Proposals:

If the flight is a surprise or a wedding proposal, please advise us of the special occasion so that we can best coordinate with you to make it a special time.

In addition, when booking, please advise the weights of each person so that we can arrange the seating (e.g. so the special couple can be seated together in the back).

 

ZIPPAY Or LAY-BY options:

Each tour is to be paid in full prior to departure.

Payment plans are available for any of our tours or alternatively we offer ZIPPAY on all tours and packages.

Do not hesitate to give us a call or email to discuss your options.

 

Tailored Quotes:

Are valid for 30 days from quotation date.

If we are outside your price bracket, please let us know. We may be able to provide an alternative option.

 

Physically or mentally challenged clients:

Please call us on 08 8524 4209, to discuss options of taking your loved one on a tour with us! Each person is different, and we can cater to some disabilities. We have a golf buggy to assist people with walking difficulties out to the helicopter.

 

No Pets Allowed:

We love our pets, but we appreciate that you don’t bring yours with you. We are on a farm and take bio security very seriously. Please do not be offended if we ask you to put your pet back in your car or take it off the property.

 

No Smoking:

The Barossa Helicopters base is non-smoking for all clients and customers.

Frequently Asked Questions

Is Barossa Helicopters an accredited operator?
YES. We are Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.

What should we wear?
The helicopters can get quite hot during the Aussie summer months and cooler during the winter months, so dress comfortably.
If you plan to take photographs we recommend darker colour’s to reduce any window reflections.
Ladies please wear flatter shoes.
Hats, bags or any loose clothing are not allowed to be worn in or around the helicopters as they can fly up into the rotors and damage the aircraft. We will be happy to hold any hats or bags for you until you return from your tour.

Can I take a camera?
Yes, we encourage you to bring your camera or movie camera to help you remember your fabulous time at Barossa Helicopters. We do not allow selfie sticks on our helicopters.

Do you recommend taking an anti-motion sickness medication?
This is a scenic tour, not a thrill ride. Most people do not experience motion sickness and do not need an anti-motion sickness medication.
Our flights are very smooth and turns are slow and gentle.
If you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.

When is the best time to fly?
It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a particular day are not the best for your tour, you will have some options for re-scheduling.
As far as the best time of day for a helicopter tour you should consider your personal schedule.
Most of the time we have nice weather; during summer it can get quite hot, so it is best to schedule your flight for early morning.
If we happen to have rainy weather, the pilot will consult the Bureau of Meteorology and determine if it will be safe to fly.
We do not take our guests on a tour unless we are certain we can give you an excellent experience. Apart from not being enjoyable rain does damage the helicopters blades.
The pilots decision is final, regardless of the occasion.

How much experience do your pilots/ground crew have?
All pilots at Barossa Helicopters have a high level of flying experience and local knowledge.
Our ground crew have also been involved with Barossa Helicopters for a very long time; they are very experienced in all aspects of loading and unloading passengers and or cargo.

Are the helicopters air-conditioned or heated?
Yes.

How long has Barossa Helicopters been in business?
The company began in the late 80′s. We ARE South Australia’s oldest helicopter company, flying many thousands of hour’s/ clients accident and incident free.

Are we guaranteed to see all of the sights mentioned in your tour descriptions?
You will see every point of interest mentioned in the tours, if weather permits.

Does Barossa Helicopters offer flights that are not primarily for scenic viewing?
Yes, we are a helicopter charter company. Besides scenic tour flights, we also offer transport to the corporate sector – or anyone who has a limited amount of time to complete their work. We are highly experienced in still photography, movie filming as well as aerial surveys. In addition to tours over the Barossa Valley by air, we will fly you where you want to go, at whatever time you prefer, provided our equipment and personnel are available.

What are Barossa Helicopters hours of operation?
We open for business at 9 am and close at 4:30 pm, Australian Central Standard Time.
However, if your needs do not fit into our standard hours we are happy to fly anytime, by arrangement and aircraft availability. Bookings are essential on weekends. We don’t want you to miss out!!!

Will we be the only ones in the helicopter?
Yes, you will be the only passengers in the helicopter. We do not join groups.

Is there an age limit?
No, there are no age restrictions. However, each person is required to have their own individual seat regardless of age. We do recommend children under the age of 3 stay behind on the ground with a family member or friend.  A child must be able to sit independently on their own seat. We do not allow children to sit on laps.

Can I fly while pregnant?
Yes – the decision to fly at any stage of your pregnancy is entirely up to the individual. There are no pressure changes or maneuvers that could cause discomfort.

Are there weight limits?
Yes, each helicopter has an individual seat limit and an all up weight limits. Please check terms and conditions or call us.

How is the seating arranged?
The Robinson R44 is a 3 passenger helicopter. Seating is assigned according to our weight and balance calculations.
Please do not promise anyone in your group a specific seat (especially children), we cannot guarantee specific seating as it depends on the weight and balance of all the guests booked on a particular flight. Visibility for all passengers is excellent as there is no separating bulkhead to obscure the sweeping view for each seat.

How your tour with go – Scenic Tours

Check in:

When you come to the main office, not only will you be greeted by our friendly staff.
Once you have decided which flight you would like to experience, we will need the following details: Full Name, contact number, postcode, email and individual weight. Payment can be made by either cash or EFTPOS.

Pre-flight:

Before you take to the sky, we ask that you please be seated to watch the flight briefing video. All aspects of YOUR safety will be covered in the flight briefing video or verbally by one of our staff. Please listen carefully!
We will also ask you to please leave all hats, bags, scarves, anything lose (including selfie sticks) MUST remain behind. Be sure to take your cameras or any picture taking devices with you as the views are awesome.

Boarding Helicopter:

Our ground crew will escort you to the helicopter and determine your best seating arrangements – this is according to yours and your travelling partners individual size/weight. Small children will always have their own seat and generally will be in the back seats. Before you board, our ground crew will show you where to stand to have your photo taken next to the helicopter. We will use your camera or phone.

Once inside the Chopper:

Once seated, the ground crew will ensure your seat belt is fastened correctly and is secure. You will also be assisted with putting on your headset, allowing you to communicate with the other passengers and pilot.

Everything in the Green & Good to Go:

As you take off, your pilot will explain to you, which direction they will head off in. Remember your pilot has done this many times and if you feel a little un-easy please tell your pilot and they will be able to talk you through the process as it’s all happening. Your pilot will point out some of the famous landmarks and icons of the Barossa Valley. If you have any questions, don’t hesitate to ask.

Arriving back at Base:

Once you’re back on the ground, the ground crew will open and close the doors for you. Please make sure you do not touch the doors or exit the helicopter without their assistance.

***When getting in and out of the helicopter, please be careful NOT to lean on the doors – they are fragile and easily damaged***

On your way out:

Please make sure you write in our visitor’s book, we love to hear your thoughts on your experience. If you’re staying in the Barossa we can assist you with directions or places to see and visit.
We also have a variety of souvenirs from clothing to glasses and mugs etc.
Check-in and (Facebook, Instagram, TripAdvisor) upload your photos and share with your friends that missed out.

HOW YOUR FOOD & WINE TOUR WILL GO

Check in:

When you come to the reception & flight waiting area, not only will you be greeted by our friendly staff but occasionally the 2 and legged babies as well.
Even if you have filled the details in online we will need the following details on our CASA approved passenger manifest (Full Name, contact number, postcode, email and individual weight). If you have booked and paid online with us or a third party booking agent, please show us proof of payment/booking reference. If payment is to be done on the day, we accept cash or EFTPOS.

Pre-flight:

Before we take you flying, we ask that you please be seated to watch the quick safety video. All aspects of YOUR safety will be covered in the video (or if we are quite busy a verbal briefing will be done by one of our staff). Please listen carefully!
We will also ask you to please leave all hats, bags, scarves, anything lose (including selfie sticks) behind either safely behind the counter or with one of your friends/family watching. We allow you to take a camera or your phone/ipad to ensure you will have long lasting memories.

Boarding Helicopter:

Our ground crew will escort you to the helicopter, seating is arranged in accordance with weight and balance of the aircraft. This may NOT be your choice. Small children will always have their own seat and generally will be in the back seats. Before you board, our ground crew will show you where to stand to have your photo taken next to the helicopter. We will use YOUR CAMERA or PHONE.

Once inside the helicopter:

Once seated, the ground crew will ensure your seat belt is fastened correctly and the doors are secure. You will also be assisted with putting on your headset, allowing you to communicate with the other passengers and pilot.

Everything in the Green & Good to Go:

As we take off, the pilot will explain which direction they will head off in. Remember your pilot has done this many times and if you feel a little un-easy please tell the pilot and they will be able to talk through the process as it’s all happening. The pilot will point out some of the famous landmarks and icons of the Barossa Valley. If there are any questions, don’t hesitate to ask.

Arriving at your chosen winery:

We will land you as close to the winery as physically possible to ensure the “Rockstar” arrival!
We ask you to remain inside the aircraft until the pilot has shut the aircraft down and opens the doors. At this time, the pilot will let you know the departure time from the winery.
The pilot will walk with you inside the winery and introduce you to the staff member who will guide you through your structured wine tasting (or walking winery tour on selected packages).
After your experience at the winery the pilot will help you back into the aircraft and shut the doors for you.

***When getting in and out of the helicopter, please be careful NOT to lean on the doors – they are fragile and easily damaged***

Arriving back at Base:

Once you’re back on the ground at our base, the pilot will once again shut the aircraft down and take you back through to our reception where we say our goodbye’s!

On your way out:

Please make sure you write in our visitor’s book; we love to hear your thoughts! If you enjoyed your experience please Check-in-on Facebook, Twitter, Instagram, Google+, TripAdvisor upload your photos and share with your friends!

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PRIVACY POLICY

Barossa Helicopters is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, individual weight, and flight details.

 

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.barosahelicopters.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.

 

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the unsubscribe button on marketing emails.

 

Passenger details are collected under the Civil Aviation Safety Authority, Civil Aviation Order 20.16.1 – Loading – General – Passenger Lists.  When passengers are carried on a charter or regular public transport flight, the operator or his representative shall compile a passenger list and leave it for retention at the aerodrome of departure. The list shall contain the aircraft registration, the names of passengers carried, the date and estimated time of departure, and the places of embarkation and destination.

 

Individual weight is required for each passenger in accordance with the Civil Aviation Regulations 1988, Part 235, Take-off and landing of aircraft.

 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

 

We do not collect sensitive data as described above, unless:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent, or where required or authorised by law.

 

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

 

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files that will be kept by us for a minimum of 7 years.

 

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

To protect your Personal Information, we may require identification from you before releasing the requested information.

 

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

POLICY UPDATES

This Policy may change from time to time and is available on our website.

 

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy, please contact us at: fly@barossahelicopters.com.au