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Terms and Conditions

By confirming a booking you acknowledge that you have read and agree to the following conditions of carriage:

  • ALL passengers will be briefed and weighed before boarding the helicopter.
  • ALL flights leave and return Barossa Helicopters, 261 Hoffnungsthal Road Lyndoch, unless prior arrangement has been made – there will be additional fees applied to relocate.
 

Booking your flight:

Phone us on 08 8524 4209 or email fly@barossahelicopters.com.au with two dates in mind, some days/times may be unavailable.

Have your gift voucher number ready or credit card number to secure your booking.

We do not take anything from your card unless instructed to do so or you do not turn up to your flight – you will forfeit the cost of the flight. – see Cancellation fees.

Please give us your contact mobile phone number for the day of your flight.

 

Gift Vouchers:

Valid for 6 months from date of purchase.

Minimum of 2 person charge on all vouchers - no exceptions

Non-refundable or redeemable for cash.

Try to book your flight soon after receiving it.

 

Expiring or Expired Gift Vouchers:

If your voucher has expired we are still happy to fly you, however:

Expired vouchers will incur a $50 fee upon redemption of voucher plus any additional fees if there has been a price change since your voucher expired.

Vouchers are non-redeemable after 12 months from date of purchase.

 

Surprises and Proposals:

If the flight is a surprise or a wedding proposal, please advise us of the special occasion so that we can best coordinate with you to make it a special time.

In addition, when booking, please advise the weights of each person so that we can arrange the seating (e.g. so the special couple can be seated together in the back).

 

Lay-by:

Each tour is to be paid in full prior to departure.

Payment plans are available for any of our tours.

Do not hesitate to give us a call or email to discuss your options

 

Weight restrictions:

All aircraft have weight restrictions.

If you or someone flying with you is over 100 kgs please call us.

Please inform us at the time of booking ALL passenger weights.

Flights are based on a standard passenger weight of 80 kg.

Weights in excess of this will affect quoted prices.

Each flight has a maximum total weight limit including fuel, passengers etc.

Please feel free to call us to discuss the total seat weight.

 

Payment:

Full payment is required before we depart for each flight.

We accept cash, debit cards, credit cards (we DO NOT accept Diners Club or AMEX)

Gift Vouchers are non refundable or redeemable for cash.

 

Weather:

Barossa Helicopters reserves the right to change flights due to weather conditions or other operational considerations. The pilot's decision is final – regardless of the occasion.

Your safety and that of our pilot’s and aircraft are the No. 1 Priority!

 

Cancellation Fees:

Apply to all bookings.

Credit Card charges incurred by Barossa Helicopters will be charged to you for ALL cancellations. NO REFUNDS are available.

If your flight is cancelled outside 24 hours but within 48 Hours of your booked time, there will be a $50 fee charged.

Inside 24 hours of booked flight time, you will forfeit the cost of the flight.

 

* A full refund will be made available to customers in the event of a cancellation of the flight by Barossa Helicopters Pty Ltd due to adverse weather or any other unforeseen event.

** In the event you are a “NO SHOW” you will forfeit the cost of your entire booking.

 

Quotes:

Are valid for 30 days from quotation date.

If we are outside your price bracket please let us know. We may be able to provide an alternative option.

 

Wheelchair Accessible:

The Barossa Helicopter base is wheelchair friendly and accessible. We have available a "golf buggy" to travel between our reception and helicopters.

 

No Pets Allowed:

We love our pets but we appreciate that you don't bring yours with you.

 

No Smoking:

The Barossa Helicopter base is non-smoking for all clients and customers.


 
 

FREQUENTLY ASKED QUESTIONS

 

Is Barossa Helicopters an accredited operator? 
YES. We are AAA Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.Is Barossa Helicopters an accredited operator?


What should we wear?
The helicopters can get quite hot during the Aussie summer months and cooler during the winter months, so dress comfortably.
If you plan to take photographs we recommend darker colour’s to reduce any window reflections.
Ladies please wear flatter shoes.
Hats or bags are not allowed to be worn in or around the helicopters as they can fly up into the rotors and damage the aircraft. We will be happy to hold any hats or bags for you until you return from your tour.


Can I take a camera?
Yes, we encourage you to bring your camera or movie camera to help you remember your fabulous time at Barossa Helicopters.


Do you recommend taking an anti-motion sickness medication?
This is a scenic tour, not a thrill ride. Most people do not experience motion sickness and do not need an anti-motion sickness medication.
Our flights are very smooth and turns are slow and gentle.
If you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.


When is the best time to fly?
It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a particular day are not the best for your tour, you will have some options for re-scheduling.
As far as the best time of day for a helicopter tour you should consider your personal schedule.
Most of the time we have nice weather; during summer it can get quite hot, so it is best to schedule your flight for early morning. If we happen to have rainy weather, the pilot will consult the Bureau of Meteorology and determine if it will be safe to fly.
We do not take our guests on a tour unless we are certain we can give you an excellent experience. Apart from not being enjoyable rain does damage the helicopters blades.
The pilots decision is final, whatever the occasion.


How much experience do your pilots/ground crew have? 
All pilots at Barossa Helicopters have a high level of flying experience and local knowledge.
Our ground crew have also been involved with Barossa Helicopters for a very long time; they are very experienced in all aspects of loading and unloading passengers and or cargo. 


Are the helicopters air-conditioned or heated?
Yes.


How long has Barossa Helicopters been in business? 
The company began in the late 80′s. We ARE South Australia’s oldest helicopter company, flying many thousands of hour’s/ clients accident and incident free.


Are we guaranteed to see all of the sights mentioned in your tour descriptions?
You will see every point of interest mentioned in the tours, if weather permits.


Does Barossa Helicopters offer flights that are not primarily for scenic viewing? 
Yes, we are a helicopter charter company. Besides scenic tour flights, we also offer transport to the corporate sector – or anyone who has a limited amount of time to complete their work. We are highly experienced in still photography, movie filming as well as aerial surveys. In addition to tours over the Barossa Valley by air, we will fly you where you want to go, at whatever time you prefer, provided our equipment and personnel are available.


What are Barossa Helicopters hours of operation? 
We open for business at 9 am and close at 4:30 pm, Australian Central Standard Time.
However, if your needs do not fit into our standard hours we are happy to fly anytime, by arrangement and aircraft availability. Bookings are essential on weekends. We don’t want you to miss out!!!


Will we be the only ones in the helicopter?
Yes, you will be the only passengers in the helicopter. We do not join groups.


Is there an age limit?
No, there are no age restrictions. However, each person is required to have their own individual seat regardless of age. We do recommend no children under the age of 3.


Can I fly while pregnant?
Yes – the decision to fly at any stage of your pregnancy is entirely up to the individual.


Are there weight limits?
Yes, each helicopter has an individual seat limit and an all up weight limits. If you or a person flying with you is near the 120 kg please call to discuss your flight.


How is the seating arranged?
The Robinson R44 is a 3 passenger helicopter. Seating is assigned according to our weight and balance calculations.
We cannot guarantee specific seating as it depends on the weight and balance of all the guests booked on a particular flight. Visibility for all passengers is excellent as there is no separating bulkhead to obscure the sweeping view for each seat.