At Barossa Helicopters, we are committed to providing an inclusive and accessible experience for all our guests. We aim to accommodate the diverse needs of our visitors, ensuring that everyone can enjoy their time with us comfortably and safely.

 

Below is our comprehensive accessibility policy, which includes information on our facilities, services, and staff training, as well as a statement on flying while pregnant.

 

Facility Accessibility

Entrance to Reception

• The entrance to our reception area is accessible, with a smooth walkway surface leading from the car park to the door.

 

Reception to Pergola

• From the reception, guests can access the pergola via a level walkway.

 

Bathroom Facilities

• We provide an accessible bathroom with easy-to-use fixtures and ample space for maneuverability.

 

Grass to Helicopter

• The path from the grassed area to the helicopter is well-maintained and smooth, allowing for easy access.

 

Golf Buggy

• For guests requiring assistance, a golf buggy is available to transport them from reception to the helipad.

 

Helicopter Access

• The doors of our Robinson R44 helicopters are wide and easily accessible. We provide measurements for those who need to plan accordingly.

  

Customer Service and Common Courtesies

At Barossa Helicopters, our staff is trained to be aware of and responsive to the needs of all our guests, including those with disabilities.

We believe in:

• Focusing on the Person: We address our guests directly, not through others, and focus on their individual needs, not their disabilities.
   

• Offering Assistance: We ask guests if they require assistance before providing it and respect their wishes if they decline.
   

• Communication: For guests who are Deaf or have hearing impairments, we face them directly, avoid bright backlighting, and use normal tone and volume. We also keep pen and paper on hand to aid communication.
   

• Inclusive Language: We use inclusive language such as 'accessible toilet' rather than 'disabled toilet,' and 'a person with a disability' rather than 'disabled person.

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Specific Accommodations

• Booking and Contact: We offer multiple ways to book our services, including online, by phone, and by email. We also provide a range of methods for receiving complaints.
   

Pregnancy and Flying

Flying with Barossa Helicopters while pregnant is entirely safe and comfortable. Our flights do not involve any air pressure changes, making them no different from sitting in your car and driving. Whether you are in your early or late stages of pregnancy, the decision to fly is entirely up to you.

 

Guide or Assistance Dogs

Barossa Helicopters welcomes all guests with guide or assistance dogs. A person using a harnessed guide dog is allowed entry to all public areas, however they are not able to fly in the helicopters.

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Barossa Helicopters is dedicated to providing an inclusive environment for all visitors. Should you have any specific accessibility needs or questions, please do not hesitate to contact us.