WELCOME
Welcome to Barossa Helicopters – where unforgettable experiences take flight.
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Our helicopter experiences are designed to suit a wide range of interests—from scenic flights and bespoke wine experiences to pub crawls and tailored experiences—all delivered with professionalism, care, and a personal touch.
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Everyone is welcome here. We have clear policies to support all guests, helping to create a comfortable environment for all.
Above all, safety is at the heart of what we do. From open communication to proactive risk management, our team ensures every flight meets—and exceeds—industry standards.
INCLUSION
Barossa Helicopters is proud to be a "Welcome with Pride" tourism operator.
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We provide a safe, respectful, and judgement-free space for LGBTQ+ guests and their families.
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Our team is trained in inclusive customer service practices, with a focus on understanding and affirming diverse identities.
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We celebrate love in all its forms—whether you're planning a romantic getaway, celebrating a milestone, or popping the question mid-flight, we’re here to support you every step of the way.
Our Promise
We are always learning and evolving to ensure our business is a space where everyone feels seen, respected, and valued. If you have specific access needs or questions about how we can make your experience more inclusive, please don’t hesitate to contact us directly.
Let us take you on a journey where the sky is for everyone.
​Customer Service and Common Courtesies
Ou staff are trained to be aware of and responsive to the needs of all our guests, including those with disabilities.
We believe in:
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Focusing on the Person: We address our guests directly, not through others, and focus on their individual needs, not their disabilities.
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Offering Assistance: We ask guests if they require assistance before providing it and respect their wishes if they decline.
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Communication: For guests who are Deaf or have hearing impairments, we face them directly, and use normal tone and volume. We also keep pen and paper on hand to aid communication.
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Specific Accommodations
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Booking and Contact: We offer multiple ways to book our services, including online, by phone, and by email. We also provide the same range of methods for receiving complaints.
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Guide or Assistance Dogs
Barossa Helicopters welcomes all guests with guide or assistance dogs. A person using a harnessed guide dog is allowed entry to all public areas, however they are not able to fly in the helicopters.
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Barossa Helicopters is dedicated to providing an inclusive environment for all visitors. Should you have any specific accessibility needs or questions, please do not hesitate to contact us.
We are committed to providing an inclusive and accessible experience for all our guests. We aim to accommodate the diverse needs of our visitors, ensuring that everyone can enjoy their time with us comfortably and safely.
Facility Accessibility
Entrance to Reception
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The entrance to our reception area is accessible, with a smooth walkway surface leading from the car park to the door.
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CAR PARK
WALK WAY FROM ENTRANCE TO CAR PARK
RECEPTION DOOR (FROM CAR PARK)
RECEPTION DOOR (FROM INSIDE LOOKING OUT)
Reception main entrance door is 1.2m wide with a small 1-2 inch door track.
Bathroom Facilities
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We provide an accessible bathroom with easy-to-use fixtures and ample space for maneuverability.
Reception to Pergola
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From the reception, guests can access the pergola through double doors.
Golf Buggy
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For guests requiring assistance, a golf buggy is available to transport them from reception to the helipad.
Pergola to Helicopter
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The path from the pergola to the helicopter landing area is grassed and well maintained.
Helicopter Access
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The doors of our Robinson R44 helicopters are wide and accessible. We are able to remove the doors for ease of getting in and out for clients with limited mobility.
