The Most Important Things to Know
Weight Restrictions
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Maximum Individual: 130 kg
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Maximum combined (3 passengers): 270 kg
Promo Codes
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Must book online through this website
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Can not be used with any other promotion or offer
Weather
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Flights subject to weather
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Pilots decision is final, no matter the occasion
Planning Your Flight
How Many People Can Fly?
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Up to 3 people per flight
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Your flight is private, meaning we do not join groups
Age Requirements
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Kids must be 100cm tall
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Kids must be able to sit independently on their own
What Can I Bring?
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Camera or Phone
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NO hats, bags, selfie sticks or loose clothing
Booking & Payment
Deposits
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10% Deposit Required
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Balance paid before take-off on scenic tours, other experiences may require payment 7 days prior
Payment Options
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Cash
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All major credit cards accepted (fees apply)
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AfterPay (instore only)
Changes & Cancellations
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Free changes more than 24 hours on scenic tours, all other private charters, experiences and transfers, free changes more than 7 days prior
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If you booked directly with Barossa Helicopters, a full refund of money paid if we cancel.
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If your experience needs to be changed or cancelled and you booked through an online travel website, you will need to contact the website directly to make changes.
Where is Barossa Helicopters Located?
Terms & Conditions Explained
1
Weight Restrictions
Weight & Balance Requirements – Strictly Enforced
For aviation safety and compliance, accurate passenger weights must be provided when booking.
All passengers are weighed prior to flight.
R44 helicopter limits
Maximum individual weight: 130 kg
Maximum combined passenger weight (3 passengers): 270 kg
If a passenger exceeds these limits on arrival, the flight cannot proceed and the booking cost will be forfeited.
These limits are required under aircraft manufacturer and Civil Aviation safety regulations.
​There are no exceptions to this.
Seating
Our Robinson R44 helicopters seat three passengers.
Seating positions are allocated based on weight and balance calculations, so specific seats cannot be guaranteed.
All seats offer excellent panoramic visibility.
Do not promise a particular seat to any passenger.
2
Age / Height Restrictions
Children must be at least 100 cm tall to fly.
Every passenger must have their own seat, including children.
Lap seating is not permitted.
Special Occasions
Planning a proposal, birthday, anniversary or surprise experience?
Please contact us directly by phone (08 8524 4209) or email so we can help coordinate your flight.
Weather Conditions
Flights operate subject to weather conditions.
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Barossa Helicopters reserves the right to reschedule or cancel flights due to weather or operational considerations. The pilot’s decision is final.
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Safety of passengers, pilots and aircraft is always our highest priority.
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If you are travelling a long distance for your flight, please let us know when booking so we can review conditions before your travel.
Comfort
Our helicopters are fitted with both heating and cooling for passenger comfort.
Flights are smooth scenic experiences, not thrill rides.
3
How many people can fly at once, and how are flights priced?
All our helicopters can carry a maximum of 3 passengers per flight (subject to weight restrictions). Each person must have their own seat – no children are permitted on laps.
If you have a group larger than 3, multiple flights will be required.
Here's how it works:
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4 people = 2 flights of 2 people (one person can fly twice)
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6 people = 2 flights of 3 people or 3 flights of 2 people
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7 people = 1 flight of 3 people + 2 flights of 2 people (one person flies twice)
Scenic flights are priced per flight, not per person.
Food & wine experiences and outback pub crawls are generally priced per person, unless stated otherwise on the individual experience page.
Need help planning for a larger group? Just get in touch – we’re happy to help!
4
Cancelling / Rescheduling
Scenic Flights Booked Directly with Barossa Helicopters
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Guests who cancel within 24 hours of their scheduled flight or do not arrive for their booking (no-show) will forfeit the full cost of the booking.
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No cancellation fee applies if changes are made more than 24 hours before your scheduled flight.
Scenic Flights Booked Through Third-Party Booking Websites
If your booking was made through a third-party travel website such as RedBalloon, Viator, GetYourGuide, AmazingCo, or other booking platforms, you must contact the booking provider directly to cancel or reschedule your experience. Their cancellation policies will apply.
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Food & Wine Experiences, Pub Crawls, Private Transfers
(Experiences involving partner venues or tour operators)
For all food & wine tours, pub crawls, private transfers, and other experiences involving partner operators:
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Cancellations made more than 7 days prior to the booking date will not incur any cancellation fees.
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Cancellations made within 7 days of the booking date will forfeit the full cost of the booking.
Rescheduling Partner Experiences
Rescheduling for food & wine experiences, pub crawls, private transfers, or other partnered experiences must be requested more than 7 days before the booking date.
Requests made within 7 days will result in the full cost of the booking being forfeited.
Weather or Operational Cancellations
If Barossa Helicopters cancels a flight due to adverse weather or any unforeseen operational circumstances, customers will be offered a full refund.
5
Age / Height Restrictions
What are the age limits?
Children under 100cm tall are not able to fly.
Each person is required to have their own individual seat regardless of age.
A child must be able to sit independently on their own seat.
We do not allow children to sit on laps.
Promotional Codes
Promo codes must be entered when booking online through the Barossa Helicopters website.
• Valid only for the specific advertised tour
• Must be used within the advertised dates
• One promo code per booking
• Cannot be combined with other offers or gift cards
• Not valid for phone, email, walk-in, or in-store bookings
All bookings remain subject to standard terms and conditions, including weather, aircraft availability and weight restrictions.
6
How many people can fly at once, and how are flights priced?
All our helicopters can carry a maximum of 3 passengers per flight (subject to weight restrictions). Each person must have their own seat – no children are permitted on laps.
If you have a group larger than 3, multiple flights will be required. Here's how it works:
-
4 people = 2 flights of 2 people (one person can fly twice)
-
6 people = 2 flights of 3 people or 3 flights of 2 people
-
7 people = 1 flight of 3 people + 2 flights of 2 people (one person flies twice)
Scenic flights are priced per flight, not per person.
Food & wine experiences and outback pub crawls are generally priced per person, unless stated otherwise on the individual experience page.
​
Need help planning for a larger group? Just get in touch – we’re happy to help!
Frequently Asked Questions
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Travelling with Pets
Can I bring my dog? NO!
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Do not bring your pets on to our property!
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This applies to your dog, who you think is human, so please do not be offended if we ask you to take the dog off site.
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We take bio security very seriously. Based on a working farm with livestock and vineyards, we do not want disease being spread.
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Exception to this rule is special needs dogs, BUT they are not allowed to fly.
What Can I Bring?
Allowed items
• Phone or camera
• Water bottle (on longer flights)
Items that cannot fly
• Hats
• Bags
• Selfie sticks
• Loose clothing/scarves etc
Loose items cannot fly for safety reasons.
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Will we be the only ones in the helicopter?
Yes, you will be the only passengers in the helicopter. We do not join groups. All tours are private
What Should I Wear?
Dress comfortably for the weather.
Helpful tips:
• Wear flat shoes
• Dark clothing helps reduce window reflections in photos
• Hats and loose items cannot be worn around the helicopter
Our team will safely store these items while you fly.
Motion Sickness
Most passengers do not experience motion sickness.
If you are prone to motion sickness:
• Avoid looking at your phone during flight
• Focus on the horizon
• Consider motion sickness medication before flying
?
How many people can fly at once, and how are flights priced?
Our helicopters carry up to three passengers per flight, subject to weight restrictions.
Larger groups are easily accommodated with multiple flights.
​​
Here's how it works:
-
4 people = 2 flights of 2 people (one person can fly twice)
-
6 people = 2 flights of 3 people or 3 flights of 2 people
-
7 people = 1 flight of 3 people + 2 flights of 2 people (one person flies twice)
Scenic flights are priced per flight, not per person.
​
​Need help planning for a larger group? Just get in touch – we’re happy to help!
Pregnancy and flying
Passengers may fly while pregnant. The decision to fly is entirely up to the individual.
Helicopter flights do not involve pressure changes that normally cause discomfort.
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How long has Barossa Helicopters been in business?
Barossa Helicopters has been operating since the mid-1980s and is South Australia's longest-running helicopter company. Read more in about us.
Is Barossa Helicopters an accredited operator?
YES. We are Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.
Are we guaranteed to see all the sights mentioned in your tour descriptions?
You will see every point of interest mentioned in the tours if weather permits.
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Pilot Experience
What are the age limits?
Children under 100cm tall are not able to fly.
Each person is required to have their own individual seat regardless of age.
A child must be able to sit independently on their own seat.
We do not allow children to sit on laps.
What should we wear?
Dress comfortably for the weather.
Helpful tips:
• Wear flat shoes
• Dark clothing helps reduce window reflections in photos
• Hats and loose items cannot be worn around the helicopter
Our team will safely store these items while you fly.
Are the helicopters air-conditioned?
Yes, both heating and coolilng
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When is the best time to fly?
Flights operate between 10:00 am and 4:00 pm (ACST).
We recommend booking early in your stay in case weather conditions require rescheduling.
During summer, earlier flights are often more comfortable due to cooler temperatures. If rain or poor weather occurs, the pilot will assess the forecast and current conditions to determine whether it is safe to fly.
We only operate flights when we are confident we can provide a safe and enjoyable experience.
The pilot’s decision is final, regardless of the occasion.
If our standard hours do not suit your plans, flights outside these times may be arranged, subject to aircraft availability and additional fees.
Weekend bookings are essential to avoid missing out.
Your Journey With Us
Check-In
When you arrive at our main office, our friendly team will welcome you and get you ready for your flight.
Before take-off we’ll complete a passenger manifest and safety briefing, which are required under Australian Civil Aviation regulations.
Your safety is our top priority, so please listen carefully during the briefing.
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Pre-Flight
Before heading to the helicopter, a few items need to stay behind:
Not permitted:
Hats, bags, scarves, loose items and selfie sticks.
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Our team will safely store these for you or return them to your vehicle.
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Okay to bring:
Phones, cameras and sunglasses.
Our ground crew will then escort you to the helicopter and take a photo of you beside the aircraft using your phone or camera.
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Boarding the Helicopter
Our ground crew will guide you to your seat and arrange seating based on weight and balance requirements.
Children always have their own seat, usually in the rear seats. For safety reasons, front seats cannot be guaranteed.
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Ready for Take-Off
Once seated, we’ll help you secure your seatbelt and headset so you can chat with the pilot and other passengers during the flight.
The pilot will explain what to expect and point out famous landmarks and highlights of the Barossa Valley along the way.
If you feel a little nervous, just let the pilot know — they’ve done this thousands of times and are happy to guide you through the experience.
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Arriving at Your Destination
(Food & Wine, Pub Crawl, or Custom Experiences)
We’ll land as close to your venue as possible for a true rockstar arrival.
Please remain seated until the pilot has shut down the helicopter and opened the doors.
Your pilot will confirm your departure time and personally introduce you to the venue staff before your experience begins.
When it’s time to leave, the pilot will return to escort you back to the helicopter.
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Returning to Base
Once back at our base, our team will assist you out of the helicopter and walk you back to reception.
This is where we say thank you and farewell.
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Before You Go
Our team is always happy to share local tips for wineries, lunch spots, and things to see around the Barossa.
If you enjoyed your flight, we’d love to hear about it!
Feel free to share your experience on Google, TripAdvisor, Facebook or Instagram.